Management board of Otrar Travel always takes care of services provided, regardless changing external or internal conditions. Therefore, the company has developed and implemented the quality management system according to ISO9001:2008 (the USA, Colorado), in order to achieve even higher service quality level and most efficient use of internal resources, for regular analysis of clients’ requirements, for building and constant improvement of efficient internal and external business processes. Otrar Travel LLP is the single company in tourism and business trips arrangement in Kazakhstan, which was awarded the international ISO Certificate.
Key objectives of the quality policy:
- To fulfill of clients’ requests and expectations to the full;
- To broaden the service range;
- To build the flexible pricing policy focused on different consumer sectors;
- To develop long-term mutually beneficial relations with business partners based on mutual trust, faith and openness;
- To continuously improve the service quality management system;
- To create the favorable working environment by promoting the basic cultural values among company staff;
- To apply innovative decisions in the improved structure and continuous monitoring of company’s technological development;
- Transparent relations with our suppliers, clients and company’s staff.